Frequently asked questions

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What is Healthbag?

A Healthbag is a bag filled with tools, tips, and inspiration to live more healthily. It focuses on small, easy-to-apply steps you can incorporate into your daily life. Our bags help you rebuild your routine, adopt new habits, and importantly, discover that living healthily can indeed be fun.

The Healthbag is for anyone who wants to take better care of themselves with less effort and more enjoyment. Whether you’re just starting out, already on the right track, or simply looking for motivation, there’s always a bag that suits your level. It also makes a practical, fun gift idea filled with useful items.

The contents vary depending on the theme, but each bag includes practical tools, inspiring tips, tasty snacks, and small surprises — all carefully selected by our movement, nutrition, and mental health experts.

Our experts — sports dietitian Lara Steenwegen, inspiring physiologist Kevin Caen, and physical education master Leentje Van Meirhaeghe — carefully choose each item. They ensure everything is useful, realistic, and motivating so you can use it daily, no matter your level.

Order and payment

How can I order a Healthbag?

It’s easy! Just order through our website. Select the bag that suits you, add it to your cart, and follow the checkout steps. You’ll receive an instant confirmation by email.

You can pay securely via Bancontact, Klarna, Apple Pay, Google Pay, credit card, or bank transfer.

Yes, of course. If you’re ordering for your company, it’s best to do so via email at info@healthbag.be. We will send you your invoice promptly.

Feel free to contact us through the contact form or email us at info@healthbag.be. Make sure to mention your order number for quick assistance.

Absolutely. For bigger orders or orders on behalf of an organization, send us an email with the number of bags, your details, and an expected delivery date. We’ll send you a custom quote or invoice.

Delivery and returns

Questions about your order or invoice?

Feel free to contact us through the contact form or email us at info@healthbag.be. Make sure to mention your order number for quick assistance.

If you order a New Year’s Healthbag, it will be shipped starting from November 25, 2025.

Orders placed after that date will be delivered within 5 working days.

At Healthbag, we do our best to ensure your satisfaction. If you’re not happy with your purchase or if a product is damaged, you have the right to return items within 14 days of receipt, without giving any reason.

How to do this?

  • Send us an email at info@healthbag.be within 14 days to request your return.
  • Make sure the items are in their original, unused condition and packaging.
  • Send them back to our address: Spieveldstraat 7, 9160 Lokeren, within 14 days of your request.

After we receive and check the goods, we will refund the full purchase amount (excluding shipping costs) within 14 days to your bank account.

Please note! Customized, made-to-measure, or used products cannot be returned

Contact

Ready to work together toward a healthier future?

Discover our products or send us a message, we’d love to think along with you.

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